Travel guarantees

Important to know about travel gurantees

Travel Guarantee is a financial protection for travelers when a trip is canceled or interrupted. The traveler can then apply for reimbursement from the travel guarantee. Travel Guarantee applies to:

Package trips

A package holiday is an arrangement which consists of transport and accommodation or any of these services combined with a tourist service which forms a not insignificant portion of the event and not directly linked to transport or accommodation, such as car hire, theater tickets or admission to a sporting event. A package must be longer than 24 hours or include accommodation. A package tour is sold at a whole price or to separate prices are linked. Travel Guarantee shall be provided for all packages, whether they are sold to private individuals or companies.

Guarantee law also applies to the following journeys of those purchased by individuals:

Package related trips

Travel guarantee covers those who buy package deals, travel, ie travel consisting of separate transport and accommodation services, which together exhibit substantial similarity with a package tour. The combination should be seen as a natural entity.

Seat sale

Even someone who just bought a transport may get compensation from the travel guarantee if the shipment is made, together with a package, eg on a charter plane or a bus. Anyone who just buy a regular ticket is not, however, protected by the travel guarantee.

Educational travel

Anyone who bought a trip that consists of transport and training stay with accommodation in the form of homestay can get compensation from the travel guarantee. This also applies on the accommodation is free.

Claims for reimbursement must be received by the Travel Guarantee Board no later than three months after the trip has been canceled , interrupted or otherwise not happened.

For more information go to www.kammarkollegiet.se or call the Administrative Services Agency / Travel Guarantee Board on 08-700 08 00.